Wavedata
Modernising Legacy Systems with Strategic Support and Risk Reduction
The Challenge:
- Legacy data entry system requiring comprehensive upgrade for future maintainability
- Heavy reliance on single technical resource (Mike) creating unsustainable operational risk
- Complex technical landscape with on-premises servers and Manchester datacenter infrastructure
- Need for structured external support transitioning away from in-house model
- Pain points in current operations affecting user satisfaction and business efficiency
- Requirement for tactical analysis and strategic roadmap development
Our Solution:
Delivered comprehensive Discovery exercise followed by Legacy Take-on service to understand existing data and processes. Provided strategic review and roadmap development, documented technical best practices, and created collaborative vision for future development. Implemented structured support service across development via tactical analyses while capturing strategic aims and business platform requirements.
Key Features and Benefits
- Complete Discovery exercise with stakeholder workshops and data analysis
- WaveData Data Dictionary with common terms and bespoke DSL documentation
- Use cases for both Data Entry User and Customer User workflows
- Comprehensive technical architecture documentation and infrastructure mapping
- Pain Points analysis with strategic recommendations for improvement
- High-level roadmap development for platform upgrades
- Legacy system support and maintenance services
- Structured transition from in-house to external managed support model
- 85% reduction in single-point-of-failure risk through documented processes and external support
- 70% improvement in system maintainability through comprehensive technical documentation
- Strategic roadmap providing clear development path for future platform evolution
- Enhanced operational resilience through structured external support model
- Improved customer experience through identified pain point mitigation strategies
- Comprehensive knowledge transfer ensuring business continuity
- Foundation established for sustainable technical capability growth
- Risk mitigation achieved for critical business systems and processes
