Trusted strategic partner to hyperscalers, governments, and global enterprises
The Challenge:
- Support staff unable to quickly identify users contacting via phone/email
- Lack of audit logging for portal events & Limited backend admin functionality
Our Solution:
Enhanced functionality for existing customer portal for a leading data centre developer serving multinational companies and government departments. Added features to help support staff quickly find users who contact them without manual identification processes, implemented audit logs for portal events, and improved backend admin functionality.
Key Features and Benefits:
- Enhanced user identification system
- Comprehensive audit logs for portal events
- Improved backend admin tools for filtering and managing requests
- Easy identification of users contacting through phone/email
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Improved both user experience and backend processes
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Enhanced portal functionality for customers
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Accessible admin logs to audit portal events
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Better backend admin tools to filter and manage requests
