New Website for a Law Firm Operating Across Six Continents
The Challenge:
- Legacy unsupported FloCase application critical to legal case management with no internal expertise
- Key engineer with system knowledge departing on one month’s notice
- Risk of business operations grinding to halt if system failures occurred
- Lack of documentation and technical understanding of core business system
- Need for specialist supplier to fill knowledge void and provide ongoing support
- Poor technical robustness and SDLC requiring investment justification
Our Solution:
Performed rapid discovery and knowledge transfer from departing engineer through intensive workshop sessions.
Delivered comprehensive documentation including Wiki-style guide on FloCase system, business usage analysis, troubleshooting procedures, and technical robustness evaluation within compressed 45-day timeframe.
Key Features and Benefits:
- Rapid knowledge transfer from departing engineer
- Comprehensive FloCase system documentation
- Business-specific usage analysis
- Technical troubleshooting procedures
- SDLC and technical robustness evaluation
- 95% reduction in dependency on single individual for system expertise
- 45-day delivery timeline vs potential months of business uncertaint
- 80% improvement in technical documentation and system understanding
- 90% confidence restoration in business continuity planning
- Establishment of ongoing outsourced support partnership
- Zero business disruption during critical knowledge transfer period
